Delivery and Returns
STANDARD DELIVERY
CHRISTMAS
At Tangle Teezer we love the festive season as much as you do which is why our head office and customer support team will be unavailable on the following days:
• 25th, 26th, and 27th December
• 1st January
This means any enquiries sent on the above dates will be responded to when our office is back open in the relevant timeframe where possible and we’ll be more than happy to assist you.
Thank you for your patience and understanding.
Wishing everyone Happy Holidays over the festive period and a Happy New Year!
Love, Tangle Teezer
CHRISTMAS DELIVERY
We don’t want you to miss the last sleigh so please take a look at our shipping dates to place your orders in time for Christmas:
UK: 18th December
All order placed after the 22nd of December will be subject to later processing due to minimised warehouse operating hours for the holiday season. Should you need further information please email [email protected]
BLACK FRIDAY
All orders placed from the 24th of November may take longer to be processed and delivered due to increased order volumes. If you have not received tracking information within 5 working days of placing your order, please email [email protected]
We thank you for your patience!
UK DELIVERY
UK orders are sent from our distribution centre in Greater London via Evri on a tracked service. Please allow approximately up to 5 working days (Monday-Friday) after you receive your dispatch email from us for your order to arrive.
UK Standard Delivery £3.50.
FREE UK STANDARD DELIVERY OVER £20
EUROPE & INTERNATIONAL DELIVERY
As of the 25th of May 2023 we said goodbye to our European website and we no longer ship internationally outside of the UK & US. But we’re all about the positives. Our amazing partners are still carrying our products so you can get your Tangle Teezer fix over there. Please see our list of partners for the EU & ROW:
If you can’t see your location, ping us an email [email protected] and we’ll be happy to help you find a Tangle Teezer stockist. Thanks for understanding!
RETURNS
The easiest way to return an unwanted purchase from our website is to return the item unused and in the original packaging within 14 days of receiving it to our Distribution Centre.
So we can locate your order and process any applicable refunds, you will need to retain a proof of returns receipt as well as your tracking number and within your return you must include the following:
- Name
- Order number
- Return product code and quantity being returned of each item (you can find this on your invoice)
- Reason for return
To return an order within the UK:
In the UK we offer a FREE postal address for your returns.
Simply write the following on your parcel and take to your nearest Post Office:
FREEPOST TANGLETEEZER
All Royal Mail post offices should be able to accept and send the return on your behalf using the address provided, however if you are having trouble getting a proof of purchase, please provide the post office with our post code which is the following:
MK43 0UL
*Please be advised that delivery charges are non-refundable
To return an order if you live outside the UK, please email [email protected]
*We cannot provide a free return label for international returns.
For more information regarding returns please head to our Terms and Conditions (Clauses 4 & 8).