Delivery and Returns

CHRISTMAS
At Tangle Teezer we love the festive season as much as you do which is why our head office and customer support team will be unavailable on the following days:

• 25th, 26th, and 27th December
• 1st January

This means any enquiries sent on the above dates will be responded to when our office is back open in the relevant timeframe where possible and we’ll be more than happy to assist you.
Thank you for your patience and understanding.
Wishing everyone Happy Holidays over the festive period and a Happy New Year!
Love, Tangle Teezer

CHRISTMAS DELIVERY
We don’t want you to miss the last sleigh so please take a look at our shipping dates to place your orders in time for Christmas:
US: 18th December

All order placed after the 22nd of December will be subject to later processing due to minimised warehouse operating hours for the holiday season. Should you need further information please email [email protected]

 

BLACK FRIDAY

All orders placed from the 24th of November may take longer to be processed and delivered due to increased order volumes. If you have not received tracking information within 5 working days of placing your order, please email [email protected]

We thank you for your patience!

 

Delivery Information

Dear customers, we are truly sorry if you have experienced extended delivery timeframes and, in some instances, additional delays. Please be assured, we are doing everything we can to get your delivery to you as quickly as possible.

Our delivery partners are working as best they can to deliver within our usual timeframes, however, please be advised that orders can take up to 2 weeks or more in some cases to get delivered.

If you have received your tracking number, use the following link to find out more here.

We are here for you if you have any queries. The best way to reach us at this time is via email at [email protected] or through our website help widget. *Please note, our customer support team aim to get back to you within 3 working days. We can assure you that all queries will be responded to, so we kindly ask you not to send multiple emails.

Thank you for your patience and understanding.

Love, Tangle Teezer 

 

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For Tangle Teezer’s delivery and returns policies, read below.

STANDARD DELIVERY

US DELIVERY

US orders are sent from our distribution centre in Kansas via USPS 1st Class. Please allow approximately 7 to 10 working days (Monday-Friday) after you receive your dispatch email from us for your order to arrive.

Working days are Monday to Friday (excluding weekends and public holidays)

We offer FREE delivery on all US orders.

 

RETURNS

The easiest way to return an unwanted purchase from our website is to return the item unused and in the original packaging within 14 days of receiving it to our Distribution Centre.

So we can locate your order and process any applicable refunds, you will need to retain a proof of returns receipt as well as your tracking number and within your return you must include the following:

  • Name
  • Order number
  • Return product code and quantity being returned of each item (you can find this on your invoice)
  • Reason for return

You can make a return to us for FREE using our online returns portal here.

For any further assistance on how to create a return, please email [email protected]. 

For more information regarding returns please head to our Terms and Conditions (Clauses 4 & 8).

 

RECYCLING RETURNS

You can send back your Tangle Teezer hairbrush, or ANY plastic hairbrush (we do not accept wooden brushes or boar bristles) for FREE, and we will send you a 15% Off discount voucher to use on your next online purchase.

For more information regarding how to make a recycling return please head to our Recycling page here.